Account Suspension
An account can be suspended for a number of reasons. Here is what to expect and how to resolve it.
Common Causes of Suspension
- Non-payment: Services that have exceeded the grace period after expiry
- Terms of Service violation: Activities prohibited under our acceptable use policy (spam, DDoS attacks, illegal content, etc.)
- Fraud prevention: Suspicious payment activity requiring investigation
- Security incident: Compromised server being used to attack other systems
What Suspension Means
A suspended account cannot access services, place orders, or log in (in the case of a full account suspension). Your data is preserved during the suspension period.
How to Resolve a Suspension
- Email support@aserver.com from your registered email address
- State your account email and ask for the specific reason for suspension
- If due to non-payment, settle the outstanding balance and request reactivation
- If due to a ToS violation, our team will outline the steps to resolve the issue
Appealing a Suspension
If you believe your account was suspended in error, submit a written appeal by email. We review all appeals within 24 hours and aim to restore legitimate accounts as quickly as possible.