Refund Policy
We aim to be fair and transparent about refunds. Here is what is and is not eligible.
Eligible for Refund
- VPS and Dedicated Server plans: 30-day money-back guarantee if the service was not used and a support ticket is opened within 30 days of purchase
- Overpayments: If you were charged incorrectly, you are entitled to a full refund of the overcharge
- Service outages exceeding SLA: Credit is applied according to our uptime SLA agreement
Not Eligible for Refund
- Software licenses where an activation key has been issued
- Orders that have been actively used (server has received SSH connections or RDP sessions)
- USDT or crypto payments (due to the irreversible nature of blockchain transactions)
- Wallet balance top-ups
How to Request a Refund
- Open a support ticket with the subject Refund Request
- Include your order number and the reason for your request
- Our team will review and respond within 24 hours
- Approved refunds are credited to your Aserver wallet within 1–3 business days
Refund to Original Payment Method
Refunds are issued as wallet credit by default. Refunds to the original card or bank account may take 5–10 business days depending on your bank and are handled on a case-by-case basis.