Rebooting and Reinstalling Your VPS

Rebooting and Reinstalling Your VPS

There are situations where you may need to reboot your server or perform a full OS reinstall. Here is how to handle both.

Soft Reboot (via SSH)

If you have SSH access, the cleanest way to reboot is:

sudo reboot

The server will disconnect and come back online within 60–90 seconds.

Hard Reboot (via Support)

If your server is unresponsive and SSH is not available, open a support ticket marked as High Priority and request a hard reboot. Include your server IP. Our team can perform a hardware-level power cycle.

OS Reinstall

A full OS reinstall wipes all data on the server and installs a fresh operating system. To request this:

1. Back up any data you need to keep
2. Open a support ticket with the subject OS Reinstall Request
3. Specify the OS you want (e.g. Ubuntu 22.04, Debian 12, CentOS 7, Windows Server 2022)
4. Confirm you understand all data will be wiped

Our team will complete the reinstall and send you fresh credentials within 1–2 hours.

Warning

A reinstall is irreversible. Always take a backup before requesting one. If you are unsure, contact support first to explore other options.