How to Contact Aserver Support
Our support team is available 24/7. There are two ways to get help.
Option 1 — Submit a Support Ticket
The support ticket system is the fastest way to get a tracked, accountable response. To open a ticket:
- Log in and go to My Profile → Support Tickets
- Click New Ticket
- Select the appropriate Department: Billing, Technical, Sales, or General
- Set a Priority and optionally link the ticket to an order
- Write a clear subject and description, then submit
You will receive an email notification when a support agent replies.
Option 2 — Email
You can also email us directly at support@aserver.com. Please include your account email and any relevant order numbers to speed up resolution.
Response Times
- Urgent / High priority tickets: Within 1 hour
- Medium priority tickets: Within 4 hours
- Low priority tickets: Within 24 hours
Tips for Faster Resolution
- Include your server IP address or order number
- Describe what you were doing when the issue occurred
- Attach any error messages or screenshots if possible